The one-door mechanism is wide but not yet deep
At the conference to supervise specialized inspection reform solutions, reducing the time for customs clearance of import and export goods recently organized by the Vietnam Fatherland Front Central Committee, the National Single Window is a matter to be beaten. High prices because of the progress achieved in the past year, however, problems are also seen. Specifically, the national one-stop system is not synchronous and difficult to exploit and the access speed is still slow and unstable; problems related to the process of processing industrial declarations of state agencies are not synchronized; The results of handling administrative procedures of state agencies on the National Single Window Portal were not timely (89.1% of the procedures were receiving information; the number of direct operation procedures accounted for only 10.9 %). Currently, the National Single Window is aiming to directly address administrative procedures for customs clearance, but has not paid much attention to sharing information for state management ...
Recently, in Notice 105 / TB-VPCP (March 22, 2019) of the Government Office announced the conclusion of Deputy Prime Minister Vuong Dinh Hue at the fourth meeting of the National Steering Committee on ASEAN Single Window, National Single Window and Trade Facilitation: The General Department of Customs coordinates with VCCI to develop and set up a mechanism to supervise the implementation of tasks of ministries and sectors under the program. , the Government's plan through the publication of publications on annual reports relating to the measurement of the time taken for administrative procedures and customs clearance; assess the satisfaction of the business community in the process of implementing public services through the National Single Window.
Deploying the above guidance, Deputy General Director Hoang Viet Cuong said that the implementation of the National Single Window has met the initial requirements. Up to now, there are 13 ministries and agencies participating in the connection; 173 administrative procedures were submitted to the National Single Window with the total number of administrative records processed on the National Single Window of over 2.1 million sets of records and over 29,000 enterprises participated. However, in order for the National Single Window to be implemented in a deep and wide way, bringing practical benefits to the participants, it is necessary to study and evaluate the nature and in detail. Notice of direction of Deputy Prime Minister is an opportunity for management agencies to review and evaluate the effectiveness. “With the Deputy Prime Minister assigning the General Department of Customs, VCCI builds and establishes a mechanism to supervise the implementation of the tasks of ministries and agencies according to the program and plans of the Government as well as the responsibility but shows the trust of the Government to the Ministry of Finance (General Department of Customs) standing body of the 1899 Committee; with VCCI as the representative of the community interests ”- Deputy General Director Hoang Viet Cuong emphasized.
Motivate the ministries and branches
Deputy General Director Hoang Viet Cuong said that the meeting this time for the units to agree on guidelines, views, methods and ways of organizing the implementation. The General Department of Customs and VCCI will finalize the specific plans and plans to implement the announcement of the Government Office 105; At the same time, there is a plan to inform the ministries and branches to see clearly the spirit of the direction of the Government.
According to Mr. Dau Anh Tuan - Head of VCCI Legal Department, the direction of implementation of the General Department of Customs in line with the objective is to enhance the quality of public services, with the evaluation and feedback of users. Mr. Dau Anh Tuan said that in customs clearance activities, the Customs agency only accounts for one stage, the rest is related to many ministries; therefore, if there is an objective and independent assessment, it will indicate where the bottleneck is, thereby putting pressure on and promoting ministries and branches to reform. For Customs, there will definitely be more information for operating activities. More than anyone, businesses will understand the signal, efforts from state management agencies to be responsible for contributing and feedback.
Deploying the above target, the Head of the Standing Deputy Head of Customs Modernization Reform Department Kim Long Bien said that in order to set up a monitoring and evaluation mechanism, the General Department of Customs in coordination with VCCI, USAID unified methods and methods of implementation; assigning tasks among related parties; cost estimates for implementation, related contents.
Expected evaluation and monitoring contents include: Measuring customs clearance time for import and export goods. Specifically, the measurement method will perform as the World Bank method to determine the time for goods clearance.
In addition, the General Department of Customs shall measure the time to implement administrative procedures of the concerned ministries and branches through the National Single Window. Specifically, the electronic data from the National Single Window will be exported to determine the time for administrative procedures of ministries and agencies through the National Single Window.
Next, assess the satisfaction level of the business community with respect to the implementation of public services of the ministries, agencies and agencies through the National Single Window. Evaluation activities are conducted through surveys by questionnaires for selected enterprises to assess the satisfaction of the business community for public services through the National Single Window.
"Results of survey activities will be summarized, published publications, published reports; assessing to draw experience to deploy in the next years ”said Mr. Kim Long Bien.
According to Hai Quan Online Newspaper